Questions and Answers (Updated August 2010.)
AVAILACAL availability calendars are very easy to use but we do recommend that calendar owners take a few moments to read the User Guide to
ensure a proper understanding of how to manage the calendars. The following questions and answers are a supplement to the User Guide. We have tried to answer everything you could
possibly need to know but if you do have a question which isn't answered here or in the User Guide please contact us,
we are here to help.
Please click on a question to see the answer...
GENERAL QUESTIONS
Q. Can I try out the system for free?
A. Yes. Our
live demo account lets you create, manage and
administer fully functional calendars. You are free to experiment with the demo calendars in your own web pages so you can try out every aspect of the system.
Q. Do the calendars show historical calendar information?
A. No. The calendars only show future availability from today's date and up to two years ahead.
Q. What are the key differences between the Flash-based calendars and the table-based calendars?
A. Both types of calendars show the same information but look different. Our Flash-based calendars have rounded corners, the table-based calendars are rectangular.
The table-based calendars show a number of months (adjustable) in one view whilst the Flash-based calendars display one month at a time and have buttons to
navigate forward and backward to other months. The size and many aspects of the appearance of the Flash-based calendars can be altered (e.g. to fit in with
different web page designs). The table-based calendars are basically fixed in size and appearance (but the height changes when displaying different numbers of months).
Table-based calendars show a key chart below the calendar, on the Flash-based calendars a button is clicked to show the key chart.
The Flash-based calendars require browsers to have Flash plug-in (version 6 or later), they are visible to approximately 99.0% of internet
users, the table-based calendars are visible to approximately 99.9% of internet users.
Q. Is there a difference in the price of accounts with Flash-based or table-based calendars?
A. No, the same account works for both. All account holders can use either or both types of calendar with their account at any time. WAP access is also included. There are no extra
charges for using any combination of calendar types or displaying calendars on multiple web pages.
Q. I am currently using the table-based calendars, what do I need to do to change over the Flash based calendars?
A. Basically just change one letter in the link URL for each calendar... Specifically change the part of the link address that reads
ac.asp to
fc.asp.
If you are embedding the calendar with an Iframe or using or pop-up window you will most probably also want to adjust the
height and width properties to suit the different size calendar.
LOGGING IN
Q. How do I use my password to update a calendar?
A. To update the calendar, go to the calendar and type your password in the password box...
On Flash type calendars (i.e. if your calendar has rounded corners): Click on the word AVAILACAL logo below the calendar to display the calendar Key, then click the word AVAILACAL to display the password box. Enter your password in the box and click OK.
On table-based calendars: The password box is found just below and to the left of the calendar, type-in your password in the box and press Enter on your keyboard.
Updating the calendar is very simple. Full instructions are provided in the
User Guide in the section headed "Calendar Administration".
Calendar-specific passwords are set by the account owner. If you cannot log-in with your password please ask the calendar account owner to
confirm your password. If the actual AVAILACAL account is not your own we cannot and will not confirm your password. If neither you nor the account
owner can remember the password for your calendar, ask the account owner to set a new password for it.
Q. When I try to log-in to edit my Flash-type calendar a new window opens but with no control panel. How can I edit my calendar?
A.
Issue: Log-in from Flash calendar fails with certain combinations of Microsoft Internet Explorer and Flash plug-in.
Solution: Use a different browser such as Firefox to edit your calendar
Alternative solution: Log-in from table based calendar.
Account holders can also log-in directly to the Calendar Management panel via the AVAILACAL web site.
Only the administrator login function is affected. There are no known issues relating to displaying/viewing the Flash type calendars in any version of Internet Explorer equipped with Flash plugin 6 or later.
Another possible reason for log-in failure is using an incorrect password, sometimes caused by accidentally having [Caps Lock] on. Repeated attempts to
log-in with an incorrect password will automatically 'lock you out' of the system for a time.
Q. Why can't I see the password box on the table-based calendar display?
A. Because the password box is not relevant to most people who view the calendar it is designed to be as inconspicuous as
possible. On some low resolution displays it is possible that the password box will not be visible at all. Move your mouse pointer around in the space just
below and to the left of the calendar until the pointer changes to an 'I' shape, then click. It is also possible for the password box to not actually be
there at all, this is by design and happens for security reasons after multiple attempts to log-in with a wrong password. In such a case, re-check your
password, and try again a few hours later making sure that your keyboard [Caps Lock] is off. Also, of course, the password box isn't present if you are
already logged in.
Q. I have an account with multiple calendars and
for some of these I have issued passwords for different people to use to administrate specific calendars. If one of these people forgets their password, how can I
look-up their password to remind them what it is?
A. You can't look-up a password. Instead, use your Calendar Management Panel to simply enter a new password
for the relevant calendar(s). The new password replaces the previous password for that calendar so the old password will no longer work even if the person should
suddenly remember what it was.
MANAGING CALENDARS
Q. How can I adjust the number months shown on a web page calendar?
A. By default the calendars show 6 months ahead of the current date and users can
click to see 12 months ahead instead. However, by adding
&mo=M to the link you can display between 1 and 24
months ahead on one calendar. Simply replace the
M with the number of months to display. The following link would
show a table-based calendar for 8 months ahead...
http://availacal.com/ac.asp?id=ID&mo=8To show a 24 month Flash based calendar the link
would be...
http://availacal.com/fc.asp?id=ID&mo=24
Q. Can I clear a calendar from my account and create a new calendar in its place?
A. Yes. (If you are the account holder) Log-in using your master password, follow the procedure outlined in the user guide to
delete the calendar and then create a new calendar.
Q. Why would I want to choose a time zone for a calendar?
A. It is not essential to do this but the timezone setting controls the time of day when a calendar indicates that the current
day has ended. If you enter a higher number than your real time zone offset, calendars will automatically 'shut-off' availability earlier in the day.
For example: If the rental location is in EST timezone (-5) and you set the calendar timezone to GMT (0), the calendar will show that availability
for the current day expired at 7 PM instead of at midnight. People viewing the calendar do not see any mention of the timezone.
It simply tells the calendar what time the current day becomes 'yesterday' as far as your availability is concerned.
CLOX Timezone Clock Software
Q. Can I change the heading text on a calendar?
A. Yes. Simply add the string
&hx=My+New+Title to the link address. e.g. http://availacal.com/fc.asp?id=Example&hx=My+New+Title.
Remember that there must be no spaces in the link address. To include a space in the title, use a
+ as shown here.
This works for both Flash and table-based calendars. The example above is for the Flash-based calendars, for table-based calendars the link string
should look like this... http://availacal.com/ac.asp?id=Example&hx=My+New+Title
Q. Can I change the text that appears on the calendar key? For example: Can I make green days specify "Open", red days specify "Closed" and change the "AM Available" text to "Open till 1PM" or something similar?
A. Yes. The text for orange days can be set in the Advanced Options Panel, or this item can be removed from the key completely if you wish. The text for red/green/am-green/pm-green days can be set by altering the link string. A guide for this is provided at the foot of the Advanced Options Panel. This works for both Flash and table-based calendars.
Q. I have more dates unavailable than available, can I make the days default to red or orange instead of green being the default?
A. Yes. The Advanced Options Panel panel accessible by the calendar account owner allows the default daily availability status
to be chosen. The default colour for untouched calendar dates is normally green but it can be set to red or orange if preferred. This is useful if, for example, you are
starting with more unavailable dates than available dates and you want save time by using the calendar administration control panel mainly to mark dates which are
available rather than dates which are not.
Ideally, for the reason explained below, the default colour should be picked at the time of creating a new calendar and then left alone. It is however possible
to simply change the default colour on an existing calendar if required but if doing so you should bear in mind that only previously
untouched dates will
be changed to the new default colour.
Any dates or blocks of dates
which have been specifically set to a colour will not be affected at all when changing the default. This is great because it means that the
default colour can be changed at any time without fear of losing any actual availability data but remember that this also means that any dates which
have been specifically 'set' to the previous default colour (e.g. for a cancelled booking or correction) might initially 'look' the same as untouched dates but
they will not change to the newly selected default colour along with the untouched dates.
For example: If you change the default colour from green to red, any dates that are green because they were specifically 'set' to green (as opposed to being
green by default) will remain green unless you change them manually.
If you have a multiple calendar account and you want all/most of your calendars to default to red or orange just send us a request by email and we can
set your account to have red or orange as the default applied automatically all your new calendars as you create them, instead of you having to manually change the
default for each new calendar you add. (In this case you are still able to set individual calendars in your account to default to green, orange or red as you wish.)
Q. How can I change the appearance of a calendar?
A. The appearance of the Flash type calendars can be changed in almost unlimited ways. The color and transparency of the calendar's
background, heading and date numbers can be set via the Advanced Options Panel. Calendar displays can also be modified individually by the altering the link
string so it's perfectly possible to have the same calendar showing on different web pages but each display being matched to the style of the page that it
appears on. Using a medium-high transparency setting will achieve this automatically to some extent but it is also possible to tint each calendar to almost
any shade. A guide for these settings is provided at the foot of the Advanced Options Panel. The table-based calendars do not provide these features.
Q. How can I change the size of a calendar?
A. The size of a Flash type calendar display is governed by the size of the 'container' in which it is displayed.
For example: If you display the calendar in an HTML table cell, Iframe, pop-up window or
div the calendar size will automatically adjust to fit it.
If a Flash type calendar is displayed alone in a browser window with nothing else restricting its size, it will normally expand to the full height of the
browser window. The size of the table-based calendars cannot be altered in this way.
PUTTING CALENDARS INTO WEB PAGES
Q. How do I embed a calendar into an existing web page?
A.
You can easily embed a calendar using an inline frame known as an 'Iframe'. Iframes provide a neat way to seamlessly integrate
AVAILACAL calendars into any web page. Just copy and paste one of two HTML script snippets shown below into
your web page. It will also work with most blogs, social networking sites and HTML emails. Try it and see. You don't need an AVAILACAL account to see if it will
work, just copy and paste a script snippet as is. If it works with the example calendar it will also work with your own AVAILACAL calendar(s).
You don't need any special web page authoring software to embed a calendar in a web page. Most web page authoring systems allow you to insert HTML script into a page,
but you can use any text editing program such as
Notepad instead. You don't need any
pogramming skills to do this but if you do use a text editing program, a basic familiarity with HTML script will help you decide where to paste the script
so that the calendar gets displayed where you want it to appear on the page. If you create pages using a content management system or some kind
of authoring system that doesn't provide a specific way paste HTML into a page, pasting the script into a normal text area will usually do the trick.
These script snippets will display an existing calendar called "Example". To display your own calendar the only change you need to make is to replace each
instance of the word
Example with the ID (name) of the actual calendar that you want to show.
Some older browsers don't support
Iframes, and for this reason there is link labelled 'SEE CALENDAR' in these scripts, this link will be shown automatically if a browser doesn't
support Iframes and enables people with those older browsers to see the calendar in a new browser window.
Note that because of this, in both of
the examples shown below, the calendar ID appears twice. (In this case the calendar ID is Example.)
To embed a Flash type calendar in a web page; copy and paste this script snippet into the page...
<iframe src="http://availacal.com/fc.asp?id=Example" height="270" width="250" align="center" frameborder="no" allowtransparency="true" marginwidth="0" marginheight="0" scrolling="no"><a href="http://availacal.com/ac.asp?id=Example" target="_blank">SEE CALENDAR</a></iframe>
To embed a table-based calendar in a web page copy and paste this script snippet into the page...
<iframe align="center" frameborder="no" scrolling="yes" height="406" width="660" src="http://availacal.com/ac.asp?id=Example" marginwidth="0" marginheight="0"><iframe="http://availacal.com/ac.asp?id=Example" target="_blank">SEE CALENDAR</a></iframe>
Note: If you edit a web page HTML page on your computer's hard drive and then preview it directly in a browser the calendar may not appear but it
will work fine after you upload and view the page on your web space.
Remember that embedding a calendar in a page is not the only way to put a calendar in a page. You can also use a simple text or image link to the calendar
or have it pop-up. See the other entries here for various ways of doing this.
Q. How do I get the calendar to pop-up in a new browser window?
Q. I've noticed that the calendars use ASP web pages.
Does that mean that if I want to put a calendar on my web page my web space must support ASP?
A. No. It makes no difference what kind of server your web pages are on. Any web space will do nicely.
Q. If, instead of embedding the calendar or using a pop-up, I use a simple HTML link to a table-based calendar can I include a link to allow the user to return to the previous web page without needing to use the browser's back button?
A. Yes. Simply include the address of the web page to return to in the link with
&ret= before it, like this...
http://availacal.com/ac.asp?id=ID&ret=www.mysite.com/mypage.html
Don't include the http:// part of the return page address and remember that link addresses should not contain any spaces.
Q. Can I include links for, and/or embed, both Flash and non-Flash versions of a calendar in the same web page?
A. Yes.
Q. Rather than putting an actual calendar
in a web page, can the availability data from a calendar be used to re-direct a web site visitor to a different web page based on the availability status of a date
they have selected?
A. Yes. We can provide you with instructions on different ways to do this. It is helpful, but not essential, if you can use a scripting
language such as PHP, ASP, Perl or JSP so that you can mention the date that was requested in the web page that the visitor is redirected to. For example: "Yes I am available on March 5, 2012
here is a booking form for you to fill-in..." (with the date already entered).
Q. Can Availacal calendars do any other
tricks, such as integrate with my booking system?
A. Probably! Our calendars can do all sorts of wonderful things but in some cases we will need to set up something special for you.
Let us know what you would like and we'll look at it and let you know if it is possible and what, if anything, it will cost you.
DISPLAYING MORE THAN ONE CALENDAR
Q. Can I display two or more specific calendars on the same screen or web page?
A. Yes. First create a web page with an embedded calendar (See "How do I embed a calendar..." above.). Simply paste-in add an additional iframe block (read about embedding calendars above)
for each calendar that you want to display on the page.
Also see below for an instant way to display all the calendars in your account.
Q. What's the quickest way to view all of my calendars at once on the same screen?
A. You can see all the calendars in your account in a table format using a
multiview link like this...
<a href=http://availacal.com/multiview.asp?u=AccountID>Show all Calendars</a>
This multiple calendar view will display calendars showing any two or three month period during the next 12 months (24 months when logged-in). To see this working with the calendars that are currently active in the Live Demo account click
here. If you are logged-in to the Demo account you will be able to edit these calendars.
Q. How do I get a multiview multiple calendar view to show 3 months instead of 2, and include a link back to my web page?
A. To show three months per calendar instead of two; add
&mo=3 to the
multiview link. To include the address of the web page to return to add
&ret= followed by the URL of the web page but exclude the
http:// part of the URL.
You can also include a page title by adding
&t= followed by the desired title. If you want to use spaces in the title use a
+ instead of a space, like this:
&t=My+Title
A multiview link address with all these features will look something like this...
http://availacal.com/multiview.asp?u=MyAccount&mo=3&t=My+Title&ret=mysite.com
Q. Can I put the same calendar on more than one web site? Do I need more than one calendar in my account to do this?
A. You can display any calendar on as many web pages/sites as you want. They can be even be different styles (i.e. Flash or table-type). You can do this with any or all of the calendars in your account or even if you only have a one calendar account.
OTHER QUESTIONS
Q. I act as an agent for someone who already has an Availacal calendar account. Can I put their calendar(s) on my web site?
A. That's fine as long as it's ok with the person whose calendar it is. All you need is the calendar ID to link or embed the calendar (see instructions for linking/embedding/pop-ups). If required, the calendar owner can,
at their discretion, create a password for you to edit the available dates on their calendar.
Q. I have an active calendar but its URL address doesn't work. Why not?
A. Check all the spelling and also remember that the ID is case sensitive. The address
http://availacal.com/fc.asp?id=abcde is not the same as
http://availacal.com/fc.asp?id=Abcde (the latter has a capital A).
Q. When I look at a calendar it has the calendar administration control panel above it. How can I prevent other people from changing my calendar?
A. You are only seeing the control panel because you logged-in with the password. To see the calendar as the public sees
it (no control panel), click the Log Out link. If you log-out and return to the calendar in the same browser you may still see the control panel
because the page hasn't been refreshed in your browser. In this case, even though you can still see the control panel above the calendar, you will
not be able to edit it because the server has already logged you out. When you are not logged in the control panel will disappear if you refresh
the page or attempt to edit the calendar.
Q. I logged-in but when I tried to edit my calendar I got logged out. Why?
A. For security reasons, if you are logged-in but don't perform any actions 20 minutes or more the server may automatically end your session and log you out. You simply need to log-in again.
Q. How safe is my calendar data from hackers, hardware failure or viruses?
A. AVAILACAL employs a whole battery of advanced security techniques including multiple distributed backups of calendar data.
Calendar owners also have a role to play in this scheme by safeguarding passwords and keeping separate records of bookings. We recommend that passwords chosen use
mixed characters and are not simply words which appear in a dictionary. If you suspect that someone has gained unauthorised access to your account
please
contact us immediately.
Q. Can I view or update a calendar from WAP cellphone?
A. Yes. Most recent mobile devices with internet access will allow direct access to our standard calendars without using WAP,
however, some older devices are only able to access internet resources using the WAP protocol. AVAILACAL does support these older devices.
To access a calendar with a WAP device: Use the device to go to
http://availacal.com/wap and enter the calendar ID. Alternatively, if you want to access a calendar directly without keying in the calendar ID. you can create a bookmark on your WAP device like this...
http://availacal.com/wap/c.asp?id=ID
(Replace
ID with the calendar ID.)
See the User Guide for instructions for editing a calendar on a WAP device. Before a calendar can be edited via WAP a calendar specific password
must have been set for that calendar.